Worldwide, BancTec's integrated case handling and retrieval management systems and solutions handle the needs of large and small enterprises, as well as social service agencies. Our web-based case management software handles all stages of the process - from initial customer contact to final resolution. Which means any department with external activity can benefit, as you record progress and provide documentation online, via email, call centers or fax throughout the lifecycle of the case.
Searching is a key part of the system, before any new information is entered, which virtually eliminates duplication of data. In addition, each user has various in-boxes based on their role in the process - allocated to the user or the user's team - which makes it easier to monitor progress. When a case is due for monitoring, it automatically appears in the appropriate in-box.
Using BancTec's Process Analyzer Application, each service request is tracked through an approval process. The system can also be integrated with a call management system. And alerts can be raised and sent to various members of your staff as needed. Best of all, this highly customized approach allows you to tailor case information to your exact needs, so you can configure menu options, work trays, available functions, electronic forms, workflow - even look and feel.
Taking advantage of BancTec's case management service solution ensures incredible economies of scale, and immediate access to information by multiple parties. Plus, our user-friendly, logical, and intuitive technology even saves on training and support time.
Serving several of the world’s most prominent global enterprises, in 50 countries.
Continually updated client support services, for superior customer satisfaction.
Call now, see how our customized solutions fit your business needs, not ours.