Interactive Exception Processing
A portion of all documents received inevitably fail to meet quality standards set by the individual company or their industry, which prevents them from being processed in a routine, automated way. For instance, checks and payments are sometimes received with no signature, or can be backdated, and transactions made by mail often include a cover letter. What's more, some documents are classified "exceptional" because the image quality is too poor for the required data to be captured automatically.
BancTec's Interactive Exception Processing capability provides a web-delivered service for managing exceptions. It uses a flexible workflow model, facilitated by the company's proprietary eFIRST™ Process business process management and reengineering tool.
The capability is critical to expediting the processing of any situation that creates an exception to acceptable business processing rules. Examples of such are missing account numbers, late payments, stub and check amount discrepancies - these are all situations where payments are not processed, but are in fact returned to the customer for processing, thereby increasing costs, creating customer quality issues and losing availability to the funds. BancTec's Interactive Exception Processing enables the customer to correct these situations in a real-time fashion.
- Web-based processing module
- Utilizes same business rules as core remittance applications
- Alerts customer of pending exceptions
- Reduces costly and time-consuming reprocessing of manual exceptions
- Can be used for various types of transactions
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