BancTec Partners with Netvantage to Provide FUJI Hardware Maintenance
Relationship focused on service for remittance processing systems
01.25.2008 — Dallas, Texas
BancTec, a global provider of advanced, high volume document and payment processing solutions, has signed a two year agreement with Netvantage, Inc. to provide support services for customers throughout the U.S. who have purchased or leased the FUJI FZ-5180 remittance processing system from Netvantage. Based in Gaithersburg, Maryland, Netvantage develops application software designed to automate payment processing for public and private organizations across the U. S.
“Netvantage has built a strong capability in payment processing solutions and finding creative ways to utilize state-of-the-art technology to solve business problems,” said Terry Holash, vice president hardware services, BancTec. “As Netvantage expanded distribution of the FUJI product line, it recognized the need to provide professional hardware maintenance and support, something that is often difficult for foreign manufacturers to do. With a long history of providing these same services on our own and other manufacturers’ remittance processing hardware, we were a natural fit to service Netvantage’s customers across the U.S. We look forward to expanding our relationship with Netvantage.”
“BancTec is a well-recognized name in the payment processing industry and has an established professional service team that we were able to leverage,” said Ken Bour, president, Netvantage. “We have been extremely impressed with many facets of BancTec’s service operation, including its responsiveness; the quality and product knowledge of its service technicians; its multi-tiered technical support team and its flexibility in supporting our geographic footprint. We have already signed more than a half dozen new customers as part of this relationship, and are in the process of converting several others.”
Under its agreement with Netvantage, BancTec will provide Netvantage customers with service and support on the FUJI FZ-5180, including hardware installations, onsite support, preventive maintenance, and parts and supplies logistics. While BancTec’s support services can be provided for companies in any industry, Netvantage has a particularly strong customer base in financial services, insurance, and county and state government.
About BancTec
BancTec helps clients around the world simplify the process of managing their information. Founded in 1972, the company provides a wide range of solutions for automating complex, high-volume and data-intensive business processes for clients in the financial services, healthcare, manufacturing, government, services and utilities industries. BancTec’s offerings include business solutions, business process outsourcing, and infrastructure services. With headquarters in Dallas, BancTec serves clients in 50 countries. For more information on how BancTec can help you optimize information management, visit www.banctec.com or call 1-800-BANCTEC.
About Netvantage, Inc.
As a Value-Added-Reseller (VAR), Netvantage integrates its custom software applications with the world’s most respected hardware platforms to deliver automated payment processing solutions for businesses and public sector organizations nationwide. The company is headquartered in Gaithersburg, Maryland. Visit Netvantage on the web at www.netvantage.com. Netvantage is a member of “The Association for Work Process Improvement” (TAWPI).
Contact:
1.800.BancTec
inquiries@banctec.com
