BancTec Recognized for Leadership in Customer Experience
Information Technology Service Management (ITSM) division continues to receive top ratings
03.05.2008 — Dallas, Texas
The ITSM division of BancTec, a global provider of advanced, high volume document and payment processing services and solutions, has been recognized by three of its largest customers for excellence in customer satisfaction and operational excellence. The recognition is for overall customer satisfaction, technician professionalism, on-time arrival for service and repair cycle time, and further strengthens the reputation of a team that was named Dell Inc.’s General Procurement Partner of the Year in 2007.
“Our ITSM division provides comprehensive “break-fix” services on a wide variety of products,” said Brendan P. Keegan, BancTec senior vice president and president of the ITSM division. “Given the myriad of equipment and companies for which we provide service, it is especially satisfying to receive recognition from three different organizations for the high level of customer experience our team delivers. Our technicians are experienced and dedicated and they constantly strive to find new ways of improving our service delivery capabilities.”
BancTec’s ITSM division provides comprehensive deployment and maintenance services on computers, servers, printers, peripherals and networks for original equipment manufacturers (OEMs) and information technology outsourcing (ITO) service providers. Consisting of 1,217 employees, more than 1,000 of which are full-time engineers and technicians, BancTec’s ITSM division covers 100% of the United States and significant portions of Canada and nine European countries.
About BancTec
BancTec helps clients around the world simplify the process of managing their information. Founded in 1972, the company provides a wide range of solutions for automating complex, high-volume and data-intensive business processes for clients in the financial services, healthcare, manufacturing, government, services and utilities industries. BancTec’s offerings include business solutions, business process outsourcing, and infrastructure services. With headquarters in Dallas, BancTec serves clients in 50 countries. For more information on how BancTec can help you optimize information management, visit www.banctec.com or call 1-800-BANCTEC.
Contact:
1.800.BancTec
inquiries@banctec.com
