BancTec’s Information Technology Service Management (ITSM) Division Stays Up Late
Expanded hours and days enhance service delivery for customers
04.15.2008 — Dallas, Texas
BancTec, a global provider of advanced, high volume document and payment processing services and solutions, recently expanded the service hours provided by technicians in its ITSM division, enabling the company to win a significant new contract.
Said Brendan P. Keegan, BancTec senior vice president and president of the ITSM division, “We have always sought to do what is necessary to meet the needs of our clients, whether it is adding new capabilities or expanding our service footprint. Recently, a large technology provider wanted our technicians to be available after normal business hours and on weekends, in order to meet the needs of its customers. Acting quickly to re-align and expand our service delivery model, BancTec was awarded a significant amount of new business valued in excess of $6 million. We believe the real value will come when we scale this model across our entire customer-base, thus providing the ability to pursue other new business opportunities.”
BancTec’s ITSM division provides comprehensive deployment and maintenance (i.e., “break-fix”) services on computers, servers, printers, peripherals and networks for original equipment manufacturers (OEMs) and information technology outsourcing (ITO) service providers. The division services 100% of the United States, and includes significant operations in Canada and nine European countries. Of the division’s 1,217 employees, more than 1,000 are full-time engineers and technicians. BancTec’s ITSM division is a recognized leader in quality of service, and in 2007 was named Dell Inc.’s General Procurement Partner of the Year.
About BancTec
BancTec helps clients around the world simplify the process of managing their information. Founded in 1972, the company provides a wide range of solutions for automating complex, high-volume and data-intensive business processes for clients in the financial services, healthcare, manufacturing, government, services and utilities industries. BancTec’s offerings include business solutions, business process outsourcing, and infrastructure services. With headquarters in Dallas, BancTec serves clients in 50 countries. For more information on how BancTec can help you optimize information management, visit www.banctec.com or call 1-800-BANCTEC.
Contact:
1.800.BancTec
inquiries@banctec.com
