eFIRST™ Capture
eFIRST Capture automatically captures, sorts, processes and intelligently distributes all types of paper and electronic documents arriving in your business–excelling in your most labor-intensive processing centers. By removing the need to transport paper documents around large organizations, eFIRST Capture allows companies to reduce the time it takes for documents to arrive at their intended destination, regardless of geography. All inbound documents, orders and correspondence are captured the moment they enter the organization and are processed quickly–leading to improved visibility over the entire documentation process, enabling you to pinpoint any bottlenecks in the system, and eliminating the risk of lost or misrouted documents.
Any Document, Any Data, Any Volume. Using the latest intelligent character recognition and classification techniques, the system can process myriad document types, including: requests, payments, emails, application forms, complaints, invoices, letters, PDA data, Web data, general correspondence, and documents from remote locations.
And from these document types it can extract a wide variety of information, for example: machine-printed text, hand-printed text, bar codes, tick marks, images, and signatures.
Automatic Document Classification. eFIRST Capture processes all important mixed documents types–scanners, fax servers and email–in a single pass, with no manual pre-sorting. Once classified through the recognition of keywords, phrases, image layouts and the interpretation of relevant rules, all relevant data within the document is automatically extracted and the document is routed to the appropriate work queue, directory or email address.
Correspondence Handling. One of eFIRST Capture's greatest strengths is processing unstructured documents, such as general correspondence. Using its powerful keyword and phrase identification tools, the system automatically classifies and processes these documents for exact distribution in your organization. Sophisticated validation features, for quicker unstructured document processing, are included in the system. Customer queries, complaints, account requests, transactions and other correspondence are identified and emailed to the correct business areas or individual for action, or imported into the correct profile within a content, document management or storage application. Customer details, dates, account numbers and addresses can also be identified for further classification or indexing if required.
Features
- Gain a commercial advantage through faster processing of claims or applications
- Improve data quality and integrity
- Improve customer service levels
- Improve productivity by reducing misfiled or lost items
- Recover quickly from disaster
- Meet compliance standards
Details
Invoice and Statement Processing. When incoming invoices are scanned or imported into eFIRST Capture, reliable recognition technologies automatically capture key invoice data–to eliminate keying and transposition errors. Balancing techniques are used before the extracted data and invoice values are exported to the relevant accounting or legacy systems to ensure they are correct. This module can also process other semi-structured documents, such as purchase orders and goods received notices.
Forms Processing. Recognizing any form, eFIRST Capture automatically routes it to the correct processing engine, and the required data is automatically extracted. Handwritten and machine-printed characters are recognized using ICR and OCR technology. Barcodes, images, tick marks and signatures are also identified and read. Validation can also be enhanced using tools provided via external database checks or with programmed algorithms.
Email Alerts. Using eFIRST, relevant personnel can be notified as soon as urgent documents arrive. Alerts can be sent by email, SMS messaging or workflow to notify users that a document requires immediate attention or to fast-track the processing of specific documents.
Keeping Track of Documents. A full set of reporting and statistical report tools help you track every piece of incoming correspondence. This audit trail feature includes statistical information on the performance of the system.
Seamless Integration. eFIRST Capture can be seamlessly integrated with other eFIRST applications for a complete information management, workflow and storage solution. eFIRST is also integrated with many third-party systems, with a standardized XML format output ensuring compatibility with the widest possible range of back-office systems. This compatibility enables eFIRST to provide a single capture platform for the automatic population of your existing archive, document and content management, CRM and ERP applications, without the need to perform manual indexing or data entry tasks.
Next Steps:
Locations
Serving several of the world’s most prominent global enterprises, in 50 countries.
1-800-226-2832
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