BancTec's Multi-Vendor Services offer a broad range of customizable service solutions for life cycle support and maintenance of OEM equipment found in multiple industries - with the skill set to support a multitude of products ranging from complex electro mechanical devices, to simple PCs, document scanners, printers etc.

Field technicians deliver responsive, seamless warranty repair and in-field customer service to thousands of hardware and software users. Companies with complex hardware and software products can expect reliable customer service when it's needed the most.  The Service Solutions Group manages and deploys Multi-Vendor Service Solutions across the globe - including a field force of technicians available 24/7, as well as product specialists, program managers, parts depots, infrastructure logistics, call center, help desk, training, product specialists and consumable support teams.   

Programs are designed to meet and exceed client's needs consistently and professionally by a team of experienced and dedicated staff. We understand you have many options, which is why BancTec's high-quality responsive service programs are always competitively priced. Each program is complete with service level agreements that clearly define expectations, and we continuously track deliverables, and provide critical feedback to your enterprise.

Areas of Expertise

• Print room services - including IBM®/Ricoh™ high-speed printers, pre- and post-feed equipment (specializing in continuous-roll feed printers)
• Mailroom services, including multiple inserters brands
• Financial services equipment such as check and remittance processing solutions
• High-speed document scanner support for various products - including most major manufacturers.

Experienced Support  
Our field and support teams are factory-certified and maintain their edge through ongoing training. New technicians are trained on real products, and guided by a team of industry veterans. BancTec service professionals respond to service needs at any time, and leverage a network of service alliance partnerships that ensure peak or short term responses, special deployment projects or custom coverage needs. For decades, clients have looked to BancTec to provide mission-critical services, cost-effective support and a team of professionals prepared to easily handle any coverage requirement.