OEM Multi-Vendor Services
OEM Service Solutions are customized to the unique needs and requirements of the original equipment manufacture (OEM). BancTec's scalable programs address and supplement the needs of the OEM's service organization, and also provide additional service and coverage options of the OEM's end users, resellers and value-added partners. BancTec programs are also developed to enhance the value proposition offered by the manufacturer and its end users and resellers - supporting efforts to expand market share and strengthen client loyalty.
BancTec offers a dedicated and skilled field force with impressive deployment capability, offering 24/7 response to service needs, including:
- National field service 24/7 response
- Remedial and preventative maintenance
- Break/fix support
- Classroom training with hands-on experience
- Computer-based training
- Technical support service engineers
- Mentor programs
- Infrastructure logistics
- Supplemental technical support
- Call center and field dispatch 24/7
- Parts depots
- Spares consignment and deployment logistics
- SAP management reports
- Customer satisfaction surveys
- Installation service engineers
- In-house sales and retention programs
OEM clients using BancTec programs enter into partnership agreements that clearly define the role and scope of service. Metrics are developed and carefully tracked to ensure each program meets the expectations of the OEM's client - with score cards capturing detailed client feedback. An experienced program management team also ensures a smooth transition of service and complete customer satisfaction. BancTec offers flexible contractual relationships designed to maximize the value proposition offered by the OEM. And programs are typically developed in conjunction with the OEM - first by understanding the needs of the OEM, or the OEM's customer's requirements, then developing and offering creative and flexible solutions tailored to each need.
BancTec's Multi-Vendor Service solutions leverage our unique capabilities in key areas of expertise:
- Electro mechanical technologies
- Imaging technologies
- Printing technologies
BancTec can support imaging, scanning, printing, IT, and document finishing applications, as well as all of the business processing outsource and product solutions provided to clients worldwide. We provide hardware and software maintenance and support service engineers, 24/7 help desk, 24/7 response, call center, deployment, installation, consumable, and equipment refreshment service engineers.
A few of our Product Based OEM solutions:
- Document finishing companies
- High-speed laser printing equipment
- Pre- and post-feed equipment
- Ultrasonic medical equipment
- Inserting companies
- Third-party service organizations
- Specialty print applications
- Cash handling
- Software solution providers
Next Steps:
Locations
Serving several of the world’s most prominent global enterprises, in 50 countries.
1-800-226-2832
Call now, see how our customized solutions fit your business needs, not ours.