Third-Party Multi-Vendor Services
BancTec's Third-Party Multi-Vendor Service solution greatly expands the scope of services that can be cost effectively offered by BancTec to the clients of solution integrators and other third parties.
Systems integration companies concentrating on application development for clients, and who may require a comprehensive service offering - including multiple product lines and diverse equipment types - can look to BancTec for service needs. In some instances, OEMs offer maintenance for their equipment while others rely on third parties to provide service on equipment, and BancTec offers flexibility in providing these value-added services.
Solution providers can seamlessly expand service offerings and coverage options at an economical price - as large clients of solution integrators or other third-party service organizations may have service requirements that can be cost prohibitive to provide directly. Additionally, resellers and solutions integrators who leverage the web to expand sales reach may find they are in need of extended geographical coverage for clients. BancTec's program is designed to support your needs as well.
BancTec offers a dedicated and skilled field force with impressive 7x24 deployment, with scalable multi-vendor service solutions including:
- National field service 24/7 response
- Remedial and preventative maintenance
- Client satisfaction score cards and review
- Training with hands-on experience
- Computer-based training
- Technical support service engineers
- Diagnostic aids and tools
- Mentor programs
- Infrastructure logistics
- Supplemental technical support
- Call center and field dispatch 24/7
- Parts depots
- Spares consignment and deployment logistics
- SAP management reports
- Installation service engineers
- In-house sales and retention programs
Serving several of the world’s most prominent global enterprises, in 50 countries.
Continually updated client support services, for superior customer satisfaction.
Call now, see how our customized solutions fit your business needs, not ours.